Cynthia C. Thumser, RN, CPHQ

Cynthia C. Thumser, RN, CPHQ

Director of Contract Compliance

Ms. Thumser is responsible for coordinating Quality Insights' accreditation efforts through standards interpretation and implementation, policy and procedure development, and quality improvement process initiatives.

Before joining Quality Insights, Ms. Thumser was Executive Director of Medical Associates Health Plans, Inc., a 41,000-member Regional Health Plan. In that position, she oversaw a staff of 60 case managers, claims processors, service representatives, account executives and accountants. Before her promotion, Ms. Thumser was Director of Managed Care. In that position she developed case management programs that led to a reduction in hospital utilization by 50 percent over an eight-year period.

In addition, she developed management programs that resulted in savings of nearly $2 million. Ms. Thumser has also been a consultant to an Internet company developing electronic medical record products, and she has reviewed employee benefit programs on a consulting basis.


Served as executive director of 41,000-member health plan

Reduced hospital utilization by half

Programs saved $2 million