West Virginia’s 2025 CCBHC Summit
Transforming Care, Changing Lives
West Virginia is transforming community behavioral health services for its residents through the Certified Community Behavioral Health Clinic (CCBHC) model — a proven approach that expands access to comprehensive and coordinated mental health and substance use services.
Join Quality Insights, along with the West Virginia Bureau for Behavioral Health and the West Virginia Bureau for Medical Services, as we host the 2nd West Virginia CCBHC Summit. Over two afternoons, you’ll engage in learning, collaboration, and innovation, featuring expert-led training from Bowling Business Strategies.
- This must-attend virtual event is designed for executive, administrative, and clinical leaders, as well as any staff members involved in CCBHC planning, implementation and operations. Mark your calendar for September 24–25, 2025, from 1:00 p.m. to 5:00 p.m. each day.
- Can’t join us live? The full event will be recorded and available on-demand.
- Don’t miss this opportunity to strengthen your knowledge and connections at West Virginia’s 2025 CCBHC Summit.
Agenda
West Virginia’s 2025 CCBHC Summit brings together state leaders, subject matter experts, and healthcare professionals for two afternoons of learning, collaboration, and innovation. It is designed for executive, administrative, and clinical leaders, as well as any staff members involved in CCBHC planning, implementation and operations.
The event will cover key strategies for successful CCBHC implementation, governance, and integrated quality care. Participants will gain practical tools, insights, and resources to strengthen behavioral health services and improve outcomes across West Virginia.
- Wednesday
- Thursday
Keli Mallory, Program Manager, Bureau for Medical Services, WV Department of Human Services (WV DoHS)
Jackie Payne, Bureau for Behavioral Health, WV DoHS
Opening Remarks
Christina Mullins, Deputy Secretary, WV DoHS
Housekeeping
Amy Porter, Resource Specialist, Quality Insights
Sonia Chambers, Executive Director, West Virginia Health Information Network
This session will share best practices and workflows for optimizing the value of WVHIN in caring for clients.
Breakout Session
Successfully Integrating Peers into WV CCBHCs, provides an in-depth look at the role of Peer Recovery Support Specialists (PRSS) within the CCBHC Model. Participants will learn the scope of peer support, role boundaries, credentialing requirements, and best practices for incorporating both SUD and MH peers into multidisciplinary teams. The session emphasizes using lived experience to promote hope, empowerment, and recovery while strengthening professional collaboration.
Breakout Session
This webinar will help providers think through common staff roles and how the CCBHC model impacts them. The goal is for all CCBHC staff to understand how they support the CCBHC’s success and be able to speak to how the model improves care for the individuals they serve, and the community more broadly. The session will explore core functions of team members within a high functioning CCBHC and recommendations for where they can support advocacy efforts.
Jackie Payne and Keli Mallory
Keli Mallory, Program Manager, Bureau for Medical Services, WV Department of Human Services (WV DoHS)
Jackie Payne, Bureau for Behavioral Health, WV DoHS
Housekeeping
Amy Porter, Resource Specialist, Quality Insights
Breakout Session
This presentation reviews the Engagement First approach which provides a framework and practical tools for behavioral health organizations to re-center engagement as the most important competency in the delivery of behavioral health services.
Breakout Session
This webinar focuses on how CCBHCs can develop sustainable billing practices under Medicare, looking at recent changes that expand coverage for integrated care approaches and staffing. The presentation covers new integrated care billing codes, staffing, and how to estimate potential revenue and workflows for each payer.
Breakout Session
This webinar will explore a key CCBHC population - children, youth and their families. It will discuss how the criteria should be applied to this population. We will explore opportunities within the CCBHC model to serve children, youth and families in a way that adheres to the model and takes into consideration their unique needs.
Breakout Session
This presentation reviews the Engagement First approach which provides a framework and practical tools for behavioral health organizations to re-center engagement as the most important competency in the delivery of behavioral health services.
Breakout Session
In partnership with BMS and BBH, the WVU Health Affairs Institute (HAI) is engaged in a multi-year evaluation of CCBHCs in West Virginia. Through interviews with WV CCBHC executive leadership, HAI conducted a preliminary review of the certification process undertaken by the state's first six CCBHCs. This presentation outlines the structure of the evaluation and the results of the preliminary report.
Breakout Session
This webinar will review the CCBHC requirements for governance, including requirements for incorporating the voices of people with lived experience (PWLE) in CCBHC decision-making. Participants will gain insights into strategies for recruiting, orienting, and supporting PWLE in governance roles, while addressing challenges like tokenism and accessibility.
Cynthia Parsons, Office Director of Community and Long Term Care Service, Bureau for Medical Services, WV DoHS
Alex Alston, Office Director of Adult Services, Bureau for Behavioral Health, WV DoHS
Keli Mallory, Program Manager, Bureau for Medical Services, WV DoHS
Jackie Payne, Bureau for Behavioral Health, WV DoHS
Jackie Payne and Keli Mallory
Our Partners
