Emergency Prep

Emergency Prep for Patients & Providers


Emergency Reporting

Use the link above to report the status of your facility's operations in the event of inclement weather or other interruption in normal hours.

Emergency Hotlines & Information

Below are toll-free phone numbers that will be activated to provide information in the event of an emergency. Please note that these numbers will not be active under normal operating circumstances:
  • DaVita Dialysis (or Total Renal Care): 1-800-400-8331

  • Fresenius Medical Care (FMC or BMA): 1-800-626-1297

  • Dialysis Clinic, Inc.: 1-866-424-1990

  • American Renal Associates (ARA)/IRC: 1-978-232-4099 or disasterhotline@americanrenal.com

  • Satellite: 1-800-367-8292

  • SAMHSA-Disaster Distress Helpline: 1-800-985-5990

  • US Renal Care: 1-866-671-8772

  • Veteran Disaster Relief Hotline: 1-800-507-4571

  • National Emergency Family Registry and Locator System (NEFRLS): 1-800-588-9822 or https://egateway.fema.gov/inter/nefrls/home.htm

FEMA Resources

  • Comprehensive Planning Guides- Accomplished properly, planning provides a methodical way to engage the whole community in thinking through the lifecycle of a potential crisis, determining required capabilities and establishing a framework for roles and responsibilities.

  • The National Emergency Management Basic Academy- The goal of the Basic Academy is to support the early careers of emergency managers through a training experience combining knowledge of all fundamental systems, concepts, and practices of cutting-edge emergency management. The Academy provides shared classrooms of adult learners and skillful instructors resulting in a solid foundation upon which to build further studies and sound decisions.

Severe Weather Tips and Resources 

Tips for Severe Weather

  • Action 1: Pick up some canned goods when your store has a sale, they’ll last a long time and ensure you’ll have something to eat.

  • Action 2: Clean empty two-liter soda bottles and fill them with water

  • Action 3: If it’s been 6 months since you got fresh water for your kit, rotate fresh water in.

  • Action 4: Write the date you bought items for your kit on them, it’ll help you keep everything fresh.

  • Action 5: Around the dinner table, talk to your family about where you would meet in the event of an emergency.

  • Action 6: Identify some pet-friendly hotels in case you have to evacuate.

  • Action 7: Program “In Case of Emergency” contacts into your phone.

  • Action 8: Teach friends and family members to text on their cell-phones. Text messages can often get through when phone calls can’t.

  • Action 9: Make copies of important documents for your emergency kit (medications, medical info, proof of address,

    passports, birth certificates, insurance policies, etc.). Consider putting them on a flash drive as well.

  • Action 10: Get an extra set of house and car keys made for your emergency kit.

  • Action 11: Download the FEMA smartphone app.

  • Action 12: Teach everyone how to turn off the utilities in your house (electricity, gas, water, etc.) so they can do so in case of an evacuation.

  • Action 13: Make a checklist of everything that needs to be done in a disaster. Divide tasks up amongst your family. That way everyone has a responsibility and nothing gets missed.

  • Action 14: Learn how to forward your home phone so others can still contact you if you evacuate.

  • Action 15: Sign up to receive text messages from FEMA and your local response officials.

National Preparedness Month Resources

General Information

Network 4 Emergency Preparedness Manual for Dialysis Patients

View this emergency preparedness manual for dialysis patients developed by Quality Insights Renal Network 4 staff, renal community volunteers and collaboration with other ESRD Networks.

Getting Medical Care and Prescription Drugs in a Disaster or Emergency Area

This document from the Centers for Medicare & Medicaid Services (CMS) provides information about what to do to obtain proper medical care and/or needed prescription medication in the event of a disaster or emergency. 

CDC Division of Diabetes Translation

The Centers for Disease Control and Prevention's Division of Diabetes Translation has published a new web page on What to Do in an Emergency if You Need Dialysis. While it doesn't have a lot of new advice, it's concise, and includes a long list of additional resources.  

Kidney Community Emergency Response Coalition (KCER)  

Quality Insights is part of the National Kidney Community Emergency Response (KCER) Coalition, which has developed a number of tools and resources to assist providers, federal, state, and local emergency responders, patients, and patients' families in establishing emergency preparedness and response plans.

Information on Viral Threats

MERS Resources 

Disease Information