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Patient to Patient Mentoring Program

Being a Patient Mentor



Back to Patient Mentoring Program | Go to Connecting with a Patient Mentor

Help Renal Patients like Yourself

  • Offer positive role modeling to new patients and patients in need of support.

  • Share your experiences and information on treatment options.

  • Help patients understand the benefits of being involved in their care.

  • Encourage positive communication with the healthcare team.

Step 1: Application

All mentor candidates must complete an online application.

  • You will receive a confirmation email from Yessi Cubillo acknowledging receipt of the application.

  • Once your application is submitted, you may proceed to Step 2.

Step 2: Complete the Peer Mentoring Education Program

Mentors must complete all courses (1 - 3) below.

Mentors must complete at least one course (4 - 6) below.

 You may complete all three if you'd like.

Step 3: Certificates of Completion

Completed Your Courses? Here's What's Next

Upon completing the review of at least four courses, you can Request Your Certificates and include the course numbers completed.

Certificates of Completion acknowledge fulfillment of the requirements to become a Patient Mentor in this program. Your dialysis facility's staff and Network contact will work closely with you throughout this process.

Step 4: Mentor Profile

Now let’s create your introduction video and mentor profile!

Mentor Introduction Video – Schedule a time & date you are available to record your video! Be prepared to answer the following:

  • Share a brief intro to your journey as a dialysis patient.

  • Why did you decide to become a mentor?

  • What would you say to a potential/future patient mentee about the benefits of having you as a mentor?

Mentor Profile – Email the following:

  • Picture of Yourself

  • A brief paragraph about yourself and experience as a renal patient (such as your personal job/volunteer experiences, years on dialysis, if you have experience with home dialysis and/or received a transplant, bilingual, etc.).

  • List of your favorite hobbies.

Mentor DO's

1. Respond appropriately. Promote an environment of respect and understanding. Share information or experiences that relate to what your peer is talking about. Stop to ask if your peer has questions. Make sure that your peer understands the information. Use an “I” statement to state an opinion or share an experience. Make it clear that you are sharing your opinion and not forcing it on your peer. 
2. Be a role model.

As a mentor, you act as a role model to empower your peer to adopt positive self-management skills. Help your peer see that he or she is not alone in facing the challenges of kidney disease.

3. Understand cultural diversity.

People have different backgrounds and they also have different cultural influences. Acknowledge that differences are something to be celebrated.

4. Show a positive outlook.

Help motivate your peer to stay active in his or her care and discuss the benefits of being involved. Talk about treatment choices and encourage communication with the healthcare team. Encourage your peer to get back to doing things they enjoy.

Mentor DON'Ts

1. Give medical advice.

You can talk about your experience, but always tell you peer to talk to the treatment team for medical advice. Sharing with your peer how you decided on a treatment is helpful. Referring your peer to talk to a facility staff is acceptable. Telling your peer what they should do is not acceptable.

2. Judge.

Keep an open mind about what you hear. Allow the speaker to finish each point before asking questions. Try not to interrupt with counter arguments. Don’t judge what the person is saying or his or her point of view. Do not react in a negative way. Remain positive through your gestures and communication.

3. Discuss sensitive issues.

Steer away from controversial or sensitive topics.

4. Share protected health information.

Do not share information that a patient has conveyed to you with anyone, including friends, family or other patients. If you feel that a patient needs assistance from someone more qualified, then you can refer them to a member of the facility’s interdisciplinary team.

Frequently Asked Questions

How do I qualify for the program?
  • Must have been on dialysis for one year or more
  • Complete an application to join the program
  • Complete at least 4 out of 6 training modules
  • Willing to set aside time to meet with a peer
How long does it take to do the training? This is different for everyone! Completion usually averages between 30-45 minutes per module. The best thing to do is try the first one and see how it goes. If it’s not for you, you don’t have to continue. The program is designed to be self-paced, so you can stop and start to suit your schedule. There is no time limit for completing the training. 
Why do I have to do so many training modules?
How much time does mentoring a peer take?
How long will each mentoring session take?
How many people do I have to meet with each week?
Do I have to mentor patients outside of my dialysis facility?
What if I am not a good fit with the peer I'm paired with?
How will I get paired with a peer?
What if I identify a peer that I would like to mentor?

Network Contact

Yessi Cubillo

Patient Engagement Specialist & Regional Emergency Preparedness Coordinator
Grievances, IVD/IVT, Patient Rights and Responsibilities, Patient and Family Engagement, Emergency Preparedness

General Contact Information
  • Patient Toll-Free: 844.238.1190

  • Facilities Toll-Free: 844.238.1188

  • General Fax: 877.725.9998

  • Grievance & IVD Fax: 877.497.5065

Mailing Address

Quality Insights
PO Box 29274
Henrico, VA 23242