Explains what a grievance is and walks patients through the Quality Insights ESRD Network's process for raising a concern about care, from a first conversation with facility staff through a formal Network investigation.
Who this is for
Dialysis and transplant patients, and the family members or representatives who support them.
Spanish-language version of the Patient Grievance Policy flyer, covering the same rights, process, and Network contact information.
Who this is for
Dialysis and transplant Spanish-speaking patients, and the family members or representatives who support them.
A large-format wall version of the Patient Grievance Policy, sized for dialysis facility waiting rooms and common areas so patients can reference their grievance rights at a glance.
Who this is for
Facility staff posting patient-rights information, and the patients and visitors who read it on-site.
Spanish-language version of the 11×14 Patient Grievance Policy poster.
Who this is for
Facility staff posting patient-rights information, and the Spanish-speaking patients and visitors who read it on-site.
A quick-reference flyer that encourages patients to speak up about concerns or compliments regarding their dialysis or transplant care, laid out as a simple three-step path to being heard.
Who this is for
Patients, family members, and caregivers who want an at-a-glance reminder of how to voice a concern or compliment.
Spanish-language version of the Speak Out flyer, with the same three-step path for raising a concern or compliment.
Who this is for
Spanish-speaking patients, family members, and caregivers who want an at-a-glance reminder of how to voice a concern or compliment.
A quick-reference poster that encourages patients to speak up about concerns or compliments regarding their dialysis or transplant care, laid out as a simple three-step path to being heard.
Who this is for
Patients, family members, and caregivers who want an at-a-glance reminder of how to voice a concern or compliment.
Spanish-language version of the Speak Out poster, with the same three-step path for raising a concern or compliment.
Who this is for
Spanish-speaking patients, family members, and caregivers who want an at-a-glance reminder of how to voice a concern or compliment.
A CMS-based summary of what dialysis patients can expect from their care team, and what's expected of them in return, from dignity and privacy to treatment options and grievance access.
Who this is for
Dialysis patients and families who want a clear, plain-language overview of rights and responsibilities in a facility setting.
Spanish-language version of the Patient Rights & Responsibilities flyer.
Who this is for
Dialysis Spanish-speaking patients and families who want a clear, plain-language overview of rights and responsibilities in a facility setting.
Haitian Creole version of the Patient Rights & Responsibilities flyer.
Who this is for
Haitian Creole–speaking dialysis patients and families who want a clear overview of rights and responsibilities in a facility setting.
Hindi version of the Patient Rights & Responsibilities flyer.
Who this is for
Hindi–speaking dialysis patients and families who want a clear overview of rights and responsibilities in a facility setting.
Polish version of the Patient Rights & Responsibilities flyer.
Who this is for
Polish–speaking dialysis patients and families who want a clear overview of rights and responsibilities in a facility setting.
A wall-ready version for treatment areas and common spaces.
Who this is for
Facility staff posting patient-rights information, and the patients and visitors who read it on-site.
Spanish-language version of the 11×14 Patient Rights & Responsibilities poster.
Who this is for
Facility staff posting patient-rights information, and the Spanish-speaking patients and visitors who read it on-site.
Haitian Creole version of the 11×14 Patient Rights & Responsibilities poster.
Who this is for
Facility staff posting patient-rights information for Haitian Creole–speaking patients and visitors.
Hindi version of the 11×14 Patient Rights & Responsibilities poster.
Who this is for
Facility staff posting patient-rights information for Hindi–speaking patients and visitors.
Polish version of the 11×14 Patient Rights & Responsibilities poster.
Who this is for
Facility staff posting patient-rights information for Polish–speaking patients and visitors.
An introduction to the ESRD Network program, explaining how CMS organizes Medicare-approved dialysis and transplant facilities into regional networks and what those networks do for patients.
Who this is for
Patients, caregivers, and facility staff who want to understand who the ESRD Network is and how it supports kidney care quality.
Spanish-language version of the ESRD Network introduction flyer.
Who this is for
Spanish-speaking patients, caregivers, and facility staff who want to understand who the ESRD Network is and how it supports kidney care quality.
Links out to CMS's End-Stage Renal Disease Quality Incentive Program site, where each facility retrieves its annual Total Performance Score certificate, one of the required postings for dialysis facilities.
Who this is for
Dialysis facility administrators and compliance staff responsible for posting required patient-facing materials.
