Patient to Patient Mentoring Program
Being a Patient Mentor
Back to Patient Mentoring Program | Go to Connecting with a Patient Mentor
Help Renal Patients like Yourself
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Offer positive role modeling to new patients and patients in need of support.
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Share your experiences and information on treatment options.
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Help patients understand the benefits of being involved in their care.
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Encourage positive communication with the healthcare team.
Step 1: Application
All mentor candidates must complete an online application.
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You will receive a confirmation email from Yessi Cubillo acknowledging receipt of the application.
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Once your application is submitted, you may proceed to Step 2.
Step 2: Complete the Peer Mentoring Education Program
Mentors must complete all courses (1 - 3) below.
Mentors must complete at least one course (4 - 6) below.
You may complete all three if you'd like.Step 3: Certificates of Completion
Completed Your Courses? Here's What's Next
Upon completing the review of at least four courses, you can Request Your Certificates and include the course numbers completed.
Certificates of Completion acknowledge fulfillment of the requirements to become a Patient Mentor in this program. Your dialysis facility's staff and Network contact will work closely with you throughout this process.
Step 4: Mentor Profile
Now let’s create your introduction video and mentor profile!
Mentor Introduction Video – Schedule a time & date you are available to record your video! Be prepared to answer the following:
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Share a brief intro to your journey as a dialysis patient.
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Why did you decide to become a mentor?
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What would you say to a potential/future patient mentee about the benefits of having you as a mentor?
Mentor Profile – Email the following:
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Picture of Yourself
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A brief paragraph about yourself and experience as a renal patient (such as your personal job/volunteer experiences, years on dialysis, if you have experience with home dialysis and/or received a transplant, bilingual, etc.).
- List of your favorite hobbies.
Mentor DO's
As a mentor, you act as a role model to empower your peer to adopt positive self-management skills. Help your peer see that he or she is not alone in facing the challenges of kidney disease.
People have different backgrounds and they also have different cultural influences. Acknowledge that differences are something to be celebrated.
Help motivate your peer to stay active in his or her care and discuss the benefits of being involved. Talk about treatment choices and encourage communication with the healthcare team. Encourage your peer to get back to doing things they enjoy.
Mentor DON'Ts
You can talk about your experience, but always tell you peer to talk to the treatment team for medical advice. Sharing with your peer how you decided on a treatment is helpful. Referring your peer to talk to a facility staff is acceptable. Telling your peer what they should do is not acceptable.
Keep an open mind about what you hear. Allow the speaker to finish each point before asking questions. Try not to interrupt with counter arguments. Don’t judge what the person is saying or his or her point of view. Do not react in a negative way. Remain positive through your gestures and communication.
Steer away from controversial or sensitive topics.
Do not share information that a patient has conveyed to you with anyone, including friends, family or other patients. If you feel that a patient needs assistance from someone more qualified, then you can refer them to a member of the facility’s interdisciplinary team.
Frequently Asked Questions
- Must have been on dialysis for one year or more
- Complete an application to join the program
- Complete at least 4 out of 6 training modules
- Willing to set aside time to meet with a peer
It’s very important that Mentors have a basic understanding of dialysis, the expectations of the Mentor role, and who to refer someone to if they have issues that a professional is best suited to handle. Modules are broken down into smaller pieces to cover all these areas. They are also separated to make learning easier. There are six modules, but you only have to complete four to be fully certified. The first three set the foundation to ensure you have a basic understanding of dialysis, understand the role of being a peer mentor, and know who to refer a peer to if they have issues or questions that a professional should help them with. The last three modules focus on speaking with patients who are new to dialysis, patients who are interested in home options, and patients who are interested in transplantation. You can choose from the last three modules and do one, two or all three if you want!
Every pairing will be unique. Some folks just want to hear from others about a specific topic and only need to meet the one time to get a couple questions answered. Some need a buddy to help them not feel alone and may want to meet once a week for a half hour a few times. It’s up to you and your peer to decide how often and how long to meet.
Every pairing will be unique. Some may only take a couple minutes to answer specific questions. Others may be a half hour of chatting to get to know each other and talk about the journey. It depends on what your peer is looking for and the time you both agree to set for it.
It is not recommended to take on more than two peers at a time to mentor. It is perfectly okay to only have one at a time. It is unlikely that you will consistently have a meeting each week. Expect breaks!
No. Sometimes mentors prefer to stay available only to their facility. That is okay! Others may be willing to be available to peers at any facility. The Network will contact these mentors to pair with peers who may not have a mentor at their facility. Because mentoring does not have to be in-person, people can get together by phone, email or video chat. No travel is required! Pairings with people at your facility will most likely be coordinated by your dialysis center.
Sometimes this happens! Just let your social worker or the Network know and we will pair the peer with someone else. No worries!
When you are fully certified as a Peer Mentor, your facility and/or the Network will help to identify a peer to match you with. Once confidentiality forms are signed, you will be provided with the peer’s contact information. You can then reach out to your peer and decide on the best time and way to meetup.
Let your social worker or the Network know. Confidentiality forms should be completed first.
Network Contact
Patient Engagement Specialist & Regional Emergency Preparedness Coordinator
Grievances, IVD/IVT, Patient Rights and Responsibilities, Patient and Family Engagement, Emergency Preparedness
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844.238.1188 Ext. 2431
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Patient Toll-Free: 844.238.1190
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Facilities Toll-Free: 844.238.1188
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General Fax: 877.725.9998
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Grievance & IVD Fax: 877.497.5065
Quality Insights
PO Box 29274
Henrico, VA 23242

