Emergency Preparedness

Dialysis facilities provide life-sustaining treatment to patients with renal failure, it is imperative that they be as prepared as possible in the event of an emergency. Patients should likewise prepare themselves for emergency situations that may prevent them from getting to their dialysis treatment. Providers and patients can find helpful emergency planning and preparedness resources below.

Page Index

Emergency Reporting click_green-flat-2126879_1280

Report the status of your facility's operations in the event of inclement weather or other interruption in normal hours.

CMS Emergency Preparedness Rule

(Appendix Z updated as of 2/1/2020)

For more information, please visit the CMS Emergency Preparedness Rule webpage

Emergency Hotlines & Information

Below are toll-free phone numbers that will be activated to provide information in the event of an emergency. Please note that these numbers will not be active under normal operating circumstances:

  • DaVita Dialysis (or Total Renal Care): 1-800-400-8331

  • Fresenius Medical Care (FMC or BMA): 1-800-626-1297

  • Dialysis Clinic, Inc.: 1-866-424-1990

  • American Renal Associates (ARA)/IRC: 1-978-232-4099 or disasterhotline@americanrenal.com

  • Satellite: 1-800-367-8292

  • SAMHSA - Disaster Distress Helpline: 1-800-985-5990

  • US Renal Care: 1-866-671-8772

  • National Emergency Family Registry and Locator System (NEFRLS): 1-800-588-9822 or https://egateway.fema.gov/inter/nefrls/home.htm

  • Veteran Disaster Relief Hotline: 1-800-507-4571

​Emergency Preparedness for Patients

Emergency Preparedness for Providers

New Jersey

Puerto Rico

US Virgin Islands
All States

FEMA Resources

  • Comprehensive Planning Guides - Accomplished properly, planning provides a methodical way to engage the whole community in thinking through the lifecycle of a potential crisis, determining required capabilities and establishing a framework for roles and responsibilities.

  • The National Emergency Management Basic Academy - The goal of the Basic Academy is to support the early careers of emergency managers through a training experience combining knowledge of all fundamental systems, concepts, and practices of cutting-edge emergency management. The Academy provides shared classrooms of adult learners and skillful instructors resulting in a solid foundation upon which to build further studies and sound decisions.

National Preparedness Month Resources

General Information

Plan Templates


Weekly Themes and Activities

Getting Medical Care and Prescription Drugs in a Disaster or Emergency Area

This document from the Centers for Medicare & Medicaid Services (CMS) provides information about what to do to obtain proper medical care and/or needed prescription medication in the event of a disaster or emergency. 

Kidney Community Emergency Response Coalition (KCER)  

Quality Insights is part of the National Kidney Community Emergency Response (KCER) Coalition, which has developed a number of tools and resources to assist providers, federal, state, and local emergency responders, patients, and patients' families in establishing emergency preparedness and response plans.

  • KCER Watch Monthly Newsletters - KCER reviews available literature from peer-reviewed journals and emergency and disaster related trade publications; social media postings; and stakeholder websites to identify news and events in the emergency management field that are beneficial to the ESRD community

Information on Viral Threats

Disease Information