A Trusted Partner for Kidney Health Across Your Region
Quality Insights is honored to serve as your Centers for Medicare & Medicaid Services End-Stage Renal Disease Network contractor. With more than 50 years of experience improving health across the mid-Atlantic and beyond, we bring deep expertise, proven partnerships, and an unwavering commitment to every patient, family, and facility in our network.
Who We Serve
More Than 50 Years Improving Health
Founded in 1973, Quality Insights has grown from a regional health improvement organization to a nationally recognized leader in quality improvement, data analytics, and continuing education — serving patients, providers, and communities across the country.
We are a nonprofit, and that mission-driven focus shapes everything we do. As your End Stage Renal Disease (ESRD) Network, we will work alongside you — not above you — as a change agent, trusted partner, and navigator for the kidney care community. We have extensive experience with CMS quality improvement programs, including our prior work as an incumbent ESRD Network serving nine states and territories. During the past five years, our team worked with facilities throughout our Network service areas to achieve more than 13,000 patients using a home modality, 20,000 patients added to a transplant waitlist, and more than 14,000 patients receiving kidney transplants.
We understand what ESRD patients face. We understand what dialysis facilities need. And we are ready to build this new chapter together.
Services for Every Member of the Kidney Care Community
Support, guidance, and advocacy
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Help with treatment options — home dialysis, in-center, transplant
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Filing a grievance or complaint about your care
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Understanding your rights as a dialysis patient
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Involuntary discharge or transfer concerns
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Connecting with kidney transplant waitlists
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Mental health and whole health resources
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Emergency preparedness planning for dialysis patients
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Patient and Family Advisory Council participation
Quality improvement partnership
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Quality Improvement (QI) technical assistance and PDSA support
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Home dialysis and modality transition education
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EQRS data submission guidance and validation support
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ESRD Quality Incentive Program (QIP) performance improvement
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Care Compare and Star Ratings technical assistance
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NHSN enrollment support
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Emergency preparedness planning and disaster response
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Staff education and training resources
Coordination and referral support
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Patient referral coordination and waitlist support
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Transplant readiness education for patients and facilities
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Transplant center contact information or referral criteria updates
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Educational event planning, promotion, and collaboration
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Quality Improvement (QI) technical assistance and PDSA support
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Request support with dialysis center coordination
Tools & Links for Patients and Facilities
We are building out our full resource library. In the meantime, these CMS and national resources remain available and fully active during the network transition.
File a Grievance or Access-to-Care Concern
As your ESRD Network, we are here to help resolve issues between you and your dialysis facility. Your concerns matter, and you can report them anonymously. All calls are confidential.