Let's Do This!


Quality Insights

Who We Are


Our one and only purpose:

Better Healthcare for Everyone


Since our founding in 1973, improving health and care quality has been our raison d'ê·tre.


Many things have changed in healthcare and at Quality Insights during the past 50 years--priorities, programs, improvement models and personnel.  Even our name changed from the West Virginia Medical Institute as we expanded to support quality initiatives across the country. 

But the focus from our board to executive leadership and staff remains singular:  improving health and care for those we serve.

We strive to be a change agent, trusted partner and integrator of information, ideas and practices among local organizations collaborating to improve care.

In 2023 look to us for data-driven, outcome-focused solutions built on analytics, information technology, education, and training in continuous quality improvement.

We look forward to collaborating with you to improve health and care for the next 50 years.

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Quality Insights

Who We Help



Clinicians Supported


Partnerships Developed


Patients Impacted



Quality Insights contracts with government agencies, private companies and foundations.  To provide ease in accessing our services, we are prequalified on the following contracting vehicles:

General Services Administration (GSA) - Professional Services Schedule: GS-00F-366GA

Centers for Medicare & Medicaid Services, Network  of  Quality  Improvement  and  Innovation  Contractors:  75FCMC19D0052

For further information, please contact Bethany Hall, Director of Strategic Relationships.

Quality Insights

ISO Certification

Key to our service is a commitment to the highest quality work products and continuous improvement. The quality management system at our corporate headquarters (3001 Chesterfield Ave, Charleston, WV) is International Organization for Standardization (ISO) 9001:2015 certified by Perry Johnson Registrars, Inc. (PJR).

Quality Insights

What We Stand For


Bringing people and information together to improve health.


Through collaboration, the best health outcomes for every person are a top priority in every community.


Continuous Learning

Outstanding Collaboration

Renewing Innovation

Exceptional Integrity

Servant Leadership

Community Support?

We have it!

Crystal Welch COVID Vaccine
FBD Outreach (1)
Julie Volz Getting JnJ Vaccine - QIN
Blue Rocks Job Fair DE Health Plan Connect
Outreach Event - James H Grove Adult HS  -Kristen Lisbeth
Christiana Mall - Quality Insights Tabling Event - 2022(3)
Open Streets Wilmington - QI staff photo_2