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Unlock Better Care
PHONE: 800.642.8686
Unlock Better Care
EPRP
External Peer Review Program
A site for data collection specifications, facility reports and reconsiderations
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ESRD Networks
ESRD Networks
Serving 7 ESRD Networks across 20+ states and territories 
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Programs
State Public Health Initiatives
Improving Health in Delaware and Pennsylvania
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5 Diamond Patient Safety
Assisting Dialysis Facilities
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West Virginia CCBHC
Transforming Behavioral Health Across WV
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5 Steps, 5 Stars
A Proven Program for Nursing Home Quality Improvement
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Thinkspace Rural Health Incubator
Connecting Breakthrough Ideas to Underserved Communities
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Learning @Quality Insights
Our Learning and Project Platform
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Our Experts

Driving Better Health Outcomes

Our Team of Experts

At the heart of our work is a team of dedicated experts who bring deep experience and a shared commitment to improving health care. With diverse backgrounds and a unified vision, they lead our efforts to deliver measurable impact for communities, providers, and patients alike.

Chris Brown Circle Headshot
Chris Brown End-Stage Renal Disease
Jill Manna Circle Headshot
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Jill Manna, PMP Data & AnalyticsRead full bio
Biddy Smith Circle Headshot
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Biddy Smith, MSN, RN Healthcare Performance Optimization & Community EngagementRead full bio
Dr. Jean Storm Circle Headshot
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Jean Storm, DO, CMD, CHCQM Nursing Home Performance Optimization, Chronic DiseaseRead full bio
Brandy Vinson Circle Headshot
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Brandy Vinson End-Stage Renal DiseaseRead full bio
Kia Wills Circle Headshot
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Kia Wills, MPA, RHIA Healthcare Performance Optimization & Community EngagementRead full bio