Skip to content
Close
SEARCH
CONTACT
PHONE: 800.642.8686
Unlock Better Care
PHONE: 800.642.8686
Unlock Better Care

Our Company

Improving Health and Care for Those We Serve

Who We Serve

Every Patient, Every Partner

American flag icon
Veterans
We collect data in every VA hospital and clinic nationwide, turning it into actionable reports that help doctors and care teams deliver the highest quality of care.
stethoscope icon
People with Medicare
We work with nursing home administrators, front-line staff, and patients to improve care through hands-on education and customized technical assistance.
heart icon
Individuals with Chronic Conditions
We equip clinicians with evidence-based tools, resources, and training to improve outcomes—while also empowering the public to take an active role in their health.

Better healthcare for everyone has been our one and only purpose since 1973.

Many things have changed in healthcare and at Quality Insights during the past 50+ years--priorities, programs, improvement models and personnel.  Even our name changed from the West Virginia Medical Institute as we expanded to support quality initiatives across the country. 

But the focus from our board to executive leadership and staff remains singular:  improving health and care for those we serve.

We strive to be a change agent, trusted partner and integrator of information, ideas and practices among local organizations collaborating to improve care.

In 2025 look to us for data-driven, outcome-focused solutions built on analytics, information technology, education, and training in continuous quality improvement.

We look forward to collaborating with you to improve health and care for the next 50 years.

Our Mission

Our mission statement is simple: to improve health and healthcare. It's been our sole purpose since 1973.

TOUCH
Purpose
Purpose

To improve health and healthcare.

TOUCH
Vision
Vision

To be a leading catalyst for data-driven health and healthcare quality improvement.

TOUCH
Values
Values

Integrity, Equity, Service, Collaboration, Continuous Learning, Data-Driven

Collaborate With Us

Contracting Vehicles

Quality Insights contracts with government agencies, private companies and foundations. To provide ease in accessing our services, we are prequalified on the following contracting vehicles:

General Services Administration (GSA)

Professional Services Schedule: GS-00F-366GA

Centers for Medicare & Medicaid Services

Network of Quality Improvement and Innovation Contractors: 75FCMC19D0052

For further information, please contact Bethany Hall, Director of Strategic Relationships.

ISO Certification

Key to our service is a commitment to the highest quality work products and continuous improvement. The quality management system at our corporate headquarters (3001 Chesterfield Ave, Charleston, WV) is International Organization for Standardization (ISO) 9001:2015 certified by Perry Johnson Registrars, Inc. (PJR).

By The Numbers

Since 2016

17,000,000 Patients Impacted
1,500 Partnerships Developed
38,000 Clinicians Supported
13 Community Coalitions
794 Nursing Homes Served
3,200,000 Patients with Medicare Helped

Our Expertise

We help our customers and partners by serving as experts in the following focus areas:

TOUCH
Change Agent
Change Agent

We develop programs and resources that create the motivation and ability to transform behavior.

TOUCH
Connector
Connector

We foster communities of stakeholders engage in building systems that optimize health.

TOUCH
Trusted Partner
Trusted Partner

We transform data into information and insights that help deliver value and drive better decisions.

Let Us Help

Start a conversation today for better health outcomes tomorrow.
Learn More