Skip to content
EPRP

External Peer Review Program
A site for data collection specifications, facility reports and reconsiderations
ESRD Networks

Network 3
Serving New Jersey, Puerto Rico, and the Virgin Islands
Network 4
Serving Delaware and Pennsylvania
Network 5
Serving Virginia, West Virginia, Maryland, and the District of Columbia
Programs

State Public Health Initiatives
Improving Health in Delaware and Pennsylvania
5 Diamond Patient Safety
Assisting Dialysis Facilities
West Virginia CCBHC
Transforming Behavioral Health Across WV
WV CKD Prevention Program
Taking Action for West Virginia
Solutions

5 Steps, 5 Stars
A Proven Program for Nursing Home Quality Improvement
Thinkspace Rural Health Incubator
Connecting Breakthrough Ideas to Underserved Communities
Learning @Quality Insights
Our Learning and Project Platform

5 Steps, 5 Stars

Transform Your Nursing Home from Struggling to 5-Star Excellence

A Proven Program for Nursing Home Quality Improvement

Take the guesswork out of improving your CMS 5-Star rating. Our 5 Steps 5 Stars program gives administrators and nursing directors a proven roadmap to raise quality scores, strengthen resident care, and achieve lasting results.

A Proven Program for Nursing Home Quality Improvement (10)
Transforming Nursing Home Care

Why Choose Quality Insights for Your Nursing Home Quality Improvement?

This isn't just another nursing home consulting service—it's a comprehensive, data-driven roadmap to sustainable CMS rating improvement, led by nationally recognized long-term care clinical and operational experts who understand the complexities of nursing home operations, CMS compliance, and quality measures.

Untitled design - 2025-08-19T135559.993
Blue background
Qualify for value-based purchasing programs and ACO partnerships
Reduce CMS penalties and avoid enforcement actions
Heading (11)
Recruit and retain quality staff
who want to work at well-regarded facilities
Heading (10)
Customized Nursing Home Solutions
Every nursing home receives a personalized CMS rating assessment and facility-specific improvement strategies—not generic, one-size-fits-all consulting approaches.
Get Free Nursing Home Educational Resources
 Advance staff skills and improve care quality with free, ready-to-use training resources
Gain Access to Certified Medical Director Expertise
QI Circle Frame (3)

Struggling with Your Star Rating? Let's Talk.

We’ll identify your facility’s challenges and goals, then create a personalized 5 Steps 5 Stars action plan tailored to your needs and budget.

Trusted by Those Who Know Long-Term Care Best 

A Platform That Shows You Where to Start — And a Team That Knows Exactly How to Help

"I have had the absolute privilege to work in long-term care for over 35 years. I have used a number of quality improvement tools over those years, but I was recently introduced to the Quality Improvement Platform developed by the team at Quality Insights. This innovative tool really stands out! There are multiple methods to improve five-star nursing home ratings, but none that point out the low-lying fruit – until now. Facilities can receive their data in a format so user-friendly that even the most tech-unsavvy can understand what is needed to raise those stars with minimal effort. The graphics and dashboards are exceptionally clear, making it easy to understand complex data at a glance to save time and quickly identify trends to ensure improvement.

This innovative data system is only second to having the professionals at Quality Insights available to provide guidance and answer questions as needed. Dr. Storm and her team are dedicated to long-term care, which, in my opinion, is the hallmark of effective consultation services in our industry. They have "been there, done that," and that means the world to those who look to them for improvement assistance. Moving the stars is important, but it takes a back seat to the quality of care residents will receive when facilities work with this team and their platform. I give it five stars!"

 

RN, BSN-BCLong-Term Care Professional, 35+ Years
Real Change, Real Results

Helping Facilities Reach Their Full Potential

Every facility we’ve worked with has seen measurable improvement—proving that the 5 Steps 5 Stars program delivers real outcomes, not just promises.

10.5% reduction in opioid-related adverse events and survey citations
46% relative improvement in hospitalizations for long-stay residents
100% satisfaction in facilities using our approach
Meet Your Nursing Home Quality Expert

Dr. Jean Storm, DO, CMD, CHCQM

Dr. Jean Storm, a Certified Medical Director and board-certified Internal Medicine physician with 23+ years in long-term care, is a nationally recognized expert in nursing home quality improvement and CMS compliance. She leads the 5 Steps to 5 Stars program, guiding facilities to lasting quality success.

 

Dr. Storm