External Peer Review Program
A site for data collection specifications, facility reports and reconsiderations
Health Improvement Consulting
Practical, expert-led consulting that helps health care organizations improve quality, performance, and outcomes — backed by 50+ years of quality improvement experience.
Consulting Built on Decades of Quality Improvement Science
Quality Insights has spent more than 50 years helping health care organizations close the gap between where they are and where they need to be. Our consultants combine clinical expertise, regulatory knowledge, and data-driven methods to design improvement plans that fit each organization's goals, budget, and staff capacity — then stay with you through implementation, not just planning.
Whether you're a nursing home working toward a higher CMS Star Rating, a hospital tackling a persistent quality measure, or a health system redesigning a clinical workflow, our team acts as an extension of yours: assessing the problem, building the plan, and helping you execute it.
Where We Help
From nursing homes to cybersecurity, our consultants deliver expert, hands-on support across every point in the care continuum.
Nursing Home & Long-Term Care Improvement
Care quality, staffing, and survey readiness support that helps nursing homes and long-term care facilities strengthen CMS Star Ratings and sustain compliance.
Quality Measure & Performance Improvement
Assessment of quality measures, root cause analysis, and targeted action plans to close performance gaps and sustain results over time.
Workflow & Operational Consulting
Workflow assessments, EHR optimization, and process redesign to reduce staff burden and improve consistency of care delivery.
Data Analytics & Program Evaluation
Predictive modeling, forecasting, statistical analysis, and program evaluation that turn your data into a clear improvement roadmap.
Infection Prevention & Patient Safety
Hands-on support building infection control practices, emergency preparedness plans, and a stronger culture of safety.
Continuing Education & Joint Providership
Jointly accredited (ACCME, ACPE, ANCC) program development through AwardCE by Quality Insights, awarding CME, CNE, and CPE credit under a single application and fee.
Health Care Cybersecurity
Risk assessments, safeguards, and staff training to help health care organizations protect patient data and stay resilient against the cybersecurity threats facing the industry.
A Proven Improvement Framework
A five-step approach that takes you from assessment to lasting results: assess, plan, implement, monitor, and sustain.
1. Assess
We start by reviewing your current performance, quality data, and regulatory standing to identify the gaps that matter most and where the biggest improvement opportunities lie.2. Plan
We build a personalized improvement plan tailored to your organization's specific challenges, resources, and goals, with clear priorities, measurable targets, and realistic timelines your team can act on.3. Implement
Our consultants work alongside your team, not just alongside a slide deck, guiding day-to-day execution, removing roadblocks, and translating the plan into real change at the point of care.4. Monitor
We track progress against real metrics, report on measurable results, and adjust the plan as conditions change so improvements stay on course and gains hold over time.5. Sustain
We help you build the internal capacity, workflows, and staff know-how to keep improving long after our engagement ends, making better care a lasting part of how you operate.
Health Improvement in Action
Since 1973, our model has been the same: help clinicians so they can help patients — and work just as closely with patients and the community partners who reach them.Supporting Clinicians and Care Teams
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Veterans Health Administration: We collect and analyze data from every VA Medical Center in the country, giving VHA leadership and care teams what they need to improve care for veterans nationwide.
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Kidney Care (ESRD Network): As the CMS-designated ESRD Network, we've grown from serving nine states and territories to seven networks covering more than 20 states and territories — putting patient safety resources and quality improvement support directly into dialysis facilities and their care teams.
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West Virginia Behavioral Health: Funded by the state, we support the Certified Community Behavioral Health Clinic (CCBHC) program, helping behavioral health clinicians across West Virginia strengthen and expand care.
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Data & Chart Abstraction: We do abstraction and data work on behalf of foundations and medical societies, giving them the information they need to guide their own work in the field.
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Nursing Home & Long-Term Care (QIN-QIO): We've supported 585 nursing homes across Pennsylvania and West Virginia on infection control, care quality, and emergency preparedness — reaching 90% of WV facilities and 70% of PA facilities, with a 99% satisfaction rate and $21 million in Medicare savings.
Reaching Patients and Communities
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Delaware & Pennsylvania Public Health: Partnering with each state's health department, funded by the CDC, on cardiovascular health, diabetes prevention, cancer screening, HPV vaccination, and safe opioid prescribing — including community health workers who meet patients and families where they are, not just in the clinic.
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Rural Health Innovation: Through Thinkspace, our incubator, we help entrepreneurs build health solutions for underserved communities where good options are often hardest to find.
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Continuing Education (AwardCE): As a jointly accredited provider (ACCME, ACPE, ANCC), we co-develop interdisciplinary, team-based educational programs and award CME, CNE, and CPE credit simultaneously — one of fewer than 200 organizations in the U.S. that can.
Different populations, same throughline: give clinicians, patients, and community partners the tools, data, and best practices they need, and health improves at every point along the chain.
Let’s Work Toward Better Health, Together
Every organization's improvement journey looks different. Tell us where you're starting, and we'll help you build the plan to get where you're going.