ABOUT
Kia Wills, MPA, RHIA
- With more than 20 years of progressive experience in healthcare quality improvement, Kia combines expertise in health information management with advanced knowledge of quality improvement methodologies. Throughout her career, she has successfully implemented rapid cycle quality improvement models, created collaborative healthcare communities, and managed hundreds of targeted initiatives that achieved exceptional satisfaction rates. Most recently, she led day-to-day operations of a Centers for Medicare & Medicaid Services’ Quality Innovation Network-Quality Improvement Organization contract where she successfully coordinated widespread improvements in nursing home care and community coalitions focused on improving chronic disease. Her academic background in Public Administration with a concentration in Health Policy provides her with a strong foundation in strategic healthcare management and policy frameworks.
Highlights:
- Created 13 comprehensive care communities across Pennsylvania and West Virginia, involving traditional and non-traditional healthcare partners.
- Recruited 576 nursing homes into quality improvement networks and oversaw 782 targeted initiatives with a 99% satisfaction rate.
- Serves as an Adjunct Professor of Health Informatics and Information Technology at multiple institutions, sharing her expertise with the next generation of healthcare professionals.
