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Helping Patients & Providers

Chronic dialysis facilities and patients are usually not included in state and local disaster plans and must therefore plan for their own survival. Because dialysis facilities provide life-sustaining treatment to patients with renal failure, it is imperative that they be as prepared as possible in the event of an emergency. Patients should likewise prepare themselves for emergency situations that may prevent them from getting to their dialysis treatment.  Providers and patients can find helpful emergency planning and preparedness resources below.


Quality Insights’ Role

Quality Insights can assist individuals and providers/facilities in planning for an emergency or disaster by providing resources and direction to agencies that specialize in emergency planning and response.

During emergencies, we will provide the following services:

  • Track and make available the open and closed status of facilities in affected areas

  • Assist patients and facilities in identifying dialysis facilities that can provide ESRD services

  • Assist family members and treating facilities in determining the dialysis location of displaced patients in order to exchange critical medical information

  • Coordinate with providers and emergency personnel to ensure patient access to dialysis


Emergency Reporting

Report the status of your facility's operations in the event of inclement weather or other interruption in normal hours.


FEMA Resources

  • Comprehensive Planning Guides - Accomplished properly, planning provides a methodical way to engage the whole community in thinking through the lifecycle of a potential crisis, determining required capabilities and establishing a framework for roles and responsibilities.

  • The National Emergency Management Basic Academy - The goal of the Basic Academy is to support the early careers of emergency managers through a training experience combining knowledge of all fundamental systems, concepts, and practices of cutting-edge emergency management. The Academy provides shared classrooms of adult learners and skillful instructors resulting in a solid foundation upon which to build further studies and sound decisions.


Kidney Community Emergency Response (KCER) Coalition

QIRN5 is part of the National Kidney Community Emergency Response (KCER) Coalition. Visit the KCER website for the latest tools and resources to assist providers, federal, state, and local emergency responders, patients, and patients' families in establishing emergency preparedness and response plans.


Local Resources

Use the tabbed content below to navigate the Network 5 local resources by state:

Resource Website

Maryland Department of Transportation


Traffic Information 

Maryland Health & Medical Coalition Region III (Central Region)

Maryland Health & Medical Coalition Region V (Southern Region)


Resource Contact Phone Email

Virginia Department of Transportation (VDOT)

- - -

Traffic Information

- - -

Virginia Department of Health

James Moss, State Hospital Coordinator, Office of Emergency Preparedness

Office: (804) 864-7034

Cell: (804) 221-2919


Virginia Regional Emergency Medical Coalitions






Kristin Nickerson

O: 571-585-17590 

M: 304-839-9132


Ron Clinedinst

O: 434-990-9475

M: 540-551-0955

Near Southwest

Robert Hawkins

O: 540-562-3482

M: 540-525-8681

Far Southwest

Dan Gray

O: 423-652-1401

M: 423-914-9879

Eastern Region

Judy Shuck

O: 757-963-0632 ext. 306

M: 757-352-8004

Central Region

Steve Parrott

O: 804-601-6207

M: 804-347-7852




District Department of Transportation

DC Department of Health, Health Emergency Preparedness & Response Administration

DC Health Duty Officer

24/7 Hotline: (202) 671-0830






West Department of Transportation




Traffic Information




West Virginia Hospital Association

Samantha Stamper, Director of Emergency Preparedness


West Virginia Hospital Association

Lisa Green, Program Manager



West Virginia Regional Emergency Medical Coalitions






Mark Pickett, Princeton Community Hospital

O: 304-487-7098

M: 304-952-3023


Rex Troy, Mildred Mitchell Bateman Hospital

O: 304-525-7801 ext. 619

M: 304-593-4914


Brian Lilly, Thomas Health System

O: 304-766-4529

M: 304-228-7414


Chris Miller, Camden Clark Medical Center

O: 304-424-2396

M: 304-481-2968


Hollis Lipscomb, Davis Medical Center

O: 304-630-3042

M: 304-642-5588


Dianna Reel, Grant Memorial Hospital

O: 304-257-5803

M: 304-668-6626


Donna Kittridge, Weirton Medical Center

O: 304-797-6097



Patient Hotlines

  • American Renal Associates (ARA): 1-978-232-4099 (also available by email at

  • COVID-19 State and Local Contacts

  • DaVita Dialysis (or Total Renal Care): 1-800-400-8331

  • Dialysis Clinic Inc (DCI): 1-866-424-1990

  • Fresenius Medical Care (FMC or BMA): 1-800-626-1297

  • Independent Dialysis Foundation (IDF): 1-866-611-9028

  • US Renal Care: 1-866-671-8772

  • Veteran Disaster Relief Hotline: 1-800-507-4571

  • Substance Abuse and Mental Health Services Administration (SAMHSA) - Disaster Distress Helpline: 1-800-985-5990


Patient & Provider Resources