Resources
DPC TOOLKIT
The Decreasing Dialysis Patient-Provider Conflict (DPC) Toolkit was developed with funding from the Centers for Medicare & Medicaid Services (CMS) and is based on the efforts and diligent work from a variety of content experts and work groups, including the ESRD Networks. The materials provided are designed for all levels of dialysis staff who provide direct patient care. The kit is composed of tools and resources regarding professionalism and conflict resolution.
DPC Provider Manual
Change Package to Improve Patient Experience of Care
Feeling Cold Pamphlet and Feeling Cold Poster - materials to hand out and display for patients about the cause of feeling cold while on dialysis, regulatory requirements, and suggestions for maintaining warmth during treatment
RESPECT Posters - posters to display in your facility to help encourage a calm and soothing treatment environment
| RESPECT Poster 1 | RESPECT Poster 3 | RESPECT Poster 5 | |||||
| RESPECT Poster 2 | RESPECT Poster 4 | ||||||
Let’s Reset American Society of Nephrology’s new learning module, designed to:
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Empower patients to speak up about dialysis safety and prevent infection
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Help patients and staff learn to salvage relationships
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Help patients and staff avoid future conflict escalation
Patient Liaisons
Facilities are encouraged to identify at least one patient to act as a liaison between the Network, facility and their peers. Patient liaisons are often sought by the Network to act as a focus group in vetting new patient resources, assisting in distribution of information, and a resource for understanding patient needs. They are also a pool of people from which the Network will recruit Patient and Family Advisory Committee members.
Webinar Recordings & Slide Decks
| Recordings (files are large and may take a few minutes to load) | Slide Decks | Evaluation |
| Patient Experience of Care LAN - January 2019 Anonymous Grievances: How to Improve the Process for All (To review for continuing education credit, click here, search for event title, and follow instructions provided.) |
PDF Slides | Summary of Evaluation Responses |