Skip to the main content.
Search Our Site



The Decreasing Dialysis Patient-Provider Conflict (DPC) Toolkit was developed with funding from the Centers for Medicare & Medicaid Services (CMS) and is based on the efforts and diligent work from a variety of content experts and work groups, including the ESRD Networks. The materials provided are designed for all levels of dialysis staff who provide direct patient care. The kit is composed of tools and resources regarding professionalism and conflict resolution. 

DPC Toolkit Addendum


DPC Provider Manual

DPC Tracking Tool & Instructions

DPC Tips on Cultural Awareness

Change Package to Improve Patient Experience of Care

A boxed toolkit is available upon request while supplies last. Contact Phyllis Haas at 804-320-0004, ext. 2704 or

Additional Resources

Feeling Cold Pamphlet and Feeling Cold Poster - materials to hand out and display for patients about the cause of feeling cold while on dialysis, regulatory requirements, and suggestions for maintaining warmth during treatment

RESPECT Posters - posters to display in your facility to help encourage a calm and soothing treatment environment

RESPECT Poster 1 RESPECT Poster 1   RESPECT Poster 3 RESPECT Poster 3   RESPECT Poster 5 RESPECT Poster 5
RESPECT Poster 2 RESPECT Poster 2   RESPECT Poster 4 RESPECT Poster 4      


5-Diamond Patient Safety Program - offers some related modules for staff training


Recordings (files are large and may take a few minutes to load) Slide Decks Evaluation
Patient Experience of Care LAN - January 2019
Anonymous Grievances: How to Improve the Process for All
(To review for continuing education credit, click here, search for event title, and follow instructions provided.)
PDF Slides Summary of Evaluation Responses